Privacy Policy

1. Introduction

BuilderBase ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our construction project management platform and services.

By using BuilderBase, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Account Information: Name, email address, phone number, company name, and password
• Project Information: Project details, addresses, client information, photos, documents, and messages
• Payment Information: Billing information (processed securely through Stripe)
• Communications: Messages, support requests, and feedback you send us

2.2 Information Collected Automatically

When you use BuilderBase, we automatically collect certain information, including:

• Usage Data: Pages visited, features used, and time spent on the platform
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies: We use cookies and similar tracking technologies to track activity and store preferences

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To process transactions and send related information
• To send administrative information, updates, and security alerts
• To respond to your comments, questions, and customer service requests
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues and fraud
• To send you marketing communications (with your consent)

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors who perform services on our behalf (e.g., payment processing, email delivery, cloud hosting)
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• Client Portal Access: Project information you create is accessible to clients through their unique portal links
• With Your Consent: We may share information with your explicit consent

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure password hashing (BCrypt)
• Regular security audits and updates
• Access controls and authentication
• Secure cloud infrastructure (Azure)

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Objection: Object to certain processing of your personal information

To exercise any of these rights, please contact us at chris@builderbase.co.

8. Children's Privacy

BuilderBase is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. Third-Party Services

BuilderBase may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

We use the following third-party services:

• Stripe: Payment processing (see Stripe's privacy policy)
• Azure: Cloud hosting and storage (see Microsoft's privacy policy)
• Resend: Email delivery (see Resend's privacy policy)

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take steps to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of BuilderBase after any modifications constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: